GENERAL INQUIRIES

There’s a reason people rave about our customer service. That’s because we take the “service” part to heart! Questions or issues regarding your order? We’re standing by to assist you ASAP. That’s just how we roll.

Email is the fastest way to get service, but feel free to try any of the following:

  • Email: support@cosmetiqa.store
  • Support hotline (M-F, 10:00am to 4:00pm CET): +44 7480 786444
  • Distribution address: MARKETX COSMETIQA c/o Distribution Aerologistik, Strada Corte Garofolo 73, 37134 Verona, Italy.

RETURNS & EXCHANGES

Your 100% satisfaction is our goal. If for any reason you’re not satisfied, just let us know within 7 days from the date you receive your order. and we’re happy to process your enquiry

To get the ball rolling, please email support@cosmetiqa.store and provide the following information:

  • Order#
  • Email address used to place the order
  • Current shipping address (for exchanges)
  • Which items you wish to return (or exchange) and the specific reason why
  • Please allow 2 weeks to process your equiry after the date that we receive the package. Note also the following:

All products returned must be unused unopened and shipped in the original packaging Customers are responsible for the cost of shipping back product(s) to us for returns There are no refunds on items damaged or lost during shipping. In that case, you must file a claim with the carrier Products purchased through an authorized reseller need to be processed through that same reseller

SHIPPING POLICY

International shipping

We ship worldwide via DHL, USPS, and UPS. Shipping times for the default International Standard Shipping vary depending on your location and the speed of your local postal carrier once the package reaches your country. We recommend selecting DHL Packet Plus Shipping, as the cost is not much more than Standard Shipping, but is faster and more reliable. For the quickest service, select one of the expedited UPS options.

International shipping duties

Each country has its own set of regulations regarding taxes and duties for imports into the country. Please note the following:

  • Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
  • These fees are NOT included in your shipping charges.
  • We do not issue any refunds for customs fees or the cost of your order should you refuse to pay the customs fees
  • We have no way of estimating customs fees or duties given the wide variation in regulations on this matter among different countries.
  • Please be sure to contact your local customs or post office for specifics on the amount of fees or duties that may be charged for your order, if any.

PRODUCT WARRANTY

Our customers love our products and we want to make sure that never changes! If for any reason you’re unhappy with your order, simply send an email to support@cosmetiqa.store detailing the issue and include a few photos. While we can in our sole discretion reject warranty claims, such as for abuse of our policies, under almost all circumstances you’ll have a brand new product shipped out to you ASAP. It’s really that easy! Just think of it as our thanks for all of your support.*

To get the ball rolling on your warranty claim, please email support@cosmetiqa.store and provide the following information:

  • Order#
  • Current shipping address
  • Product name and color, and the device you own
  • Photos of the issue with a handwritten note in the photo showing today’s date

* Maximum number of warranty claims limited to two per product ordered. Warranty only applicable to orders placed on the Cosmetiqa website or through other channels where products are sold directly by Cosmetiqa.